Acceptable Use Policy

Purpose

This Acceptable Use Policy outlines the permitted and prohibited uses of Ediigo's services. By using our platform, you agree to comply with this policy and our Terms of Service. This policy helps ensure a safe, secure, and positive experience for all users.

Permitted Uses

You may use Ediigo's services for the following legitimate purposes:

• Managing video production projects and workflows
• Collaborating with team members on video content
• Organizing and sharing video assets and files
• Tracking project progress and deadlines
• Communicating with clients and stakeholders
• Creating and managing team workspaces
• Educational and training purposes
• Personal video project organization

Prohibited Activities

Illegal Activities

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Distribute copyrighted content without authorization
• Engage in fraud or financial crimes
• Distribute illegal substances or weapons
• Engage in money laundering or tax evasion

Harmful Content

You may not upload, share, or distribute:

• Violent, graphic, or disturbing content
• Content that promotes hatred or discrimination
• Adult content or sexually explicit material
• Content that exploits or harms minors
• Content that promotes self-harm or suicide
• Terrorist or extremist content
• Content that incites violence or illegal activities

Malicious Activities

You may not:

• Upload malware, viruses, or malicious code
• Attempt to hack or compromise our systems
• Use automated tools to scrape or extract data
• Interfere with the proper functioning of our services
• Access other users' accounts without permission
• Reverse engineer our software or services
• Attempt to circumvent security measures

Abuse and Harassment

You may not:

• Harass, threaten, or intimidate other users
• Engage in cyberbullying or online stalking
• Share private information without consent (doxxing)
• Impersonate others or create fake accounts
• Send spam or unsolicited communications
• Engage in discriminatory behavior

Commercial Misuse

You may not:

• Resell or redistribute our services without authorization
• Use our services to compete directly with us
• Create multiple accounts to avoid pricing limits
• Share account credentials with unauthorized users
• Use our services for cryptocurrency mining
• Exceed reasonable usage limits or abuse resources

Content Guidelines

User-Generated Content

• You are responsible for all content you upload or share
• Ensure you have rights to any content you post
• Respect copyright and intellectual property laws
• Do not share confidential or sensitive information publicly
• Keep content relevant to video project management

Content Standards

• Content should be professional and appropriate
• Avoid offensive language or imagery
• Respect cultural sensitivities and differences
• Ensure accuracy in project information and communications
• Maintain confidentiality when working with client content

Resource Usage

Fair Use

• Use storage and bandwidth resources reasonably
• Do not consume excessive server resources
• Avoid activities that could impact service performance
• Follow storage limits for your subscription plan

Technical Limitations

• Respect API rate limits and usage quotas
• Do not attempt to bypass technical restrictions
• Use our services as intended, not as general file storage
• Avoid uploading unnecessarily large files

Reporting Violations

If you encounter content or behavior that violates this policy, please report it to us:

We investigate all reports promptly and take appropriate action when violations are confirmed.

Enforcement

Our Response to Violations

When we identify policy violations, we may take the following actions:

• Warning: Notification about policy violation with opportunity to correct
• Content Removal: Deletion of violating content or files
• Feature Restriction: Temporary limitation of certain features
• Account Suspension: Temporary suspension of account access
• Account Termination: Permanent closure of account for severe violations
• Legal Action: Cooperation with law enforcement when required

Appeal Process

If you believe your account was restricted in error, you may appeal our decision by contacting support@ediigo.com with detailed information about your case. We will review appeals promptly and fairly.

Updates to This Policy

We may update this Acceptable Use Policy from time to time to address new issues or clarify existing guidelines. Material changes will be communicated to users through our platform or via email. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Acceptable Use Policy, please contact us: